IT Managed Services – Services

Management, Support & Remediation

Includes monitoring services with added remediation
24x7x365 notification with remediation of issues based on pre-de
Support tickets are opened, calls monitored and tracking on all support requests

Auto level 2 & 3 escalation to certified engineers in our support center
SLA’s available based on your business requirements
Monthly incident and performance reports

Choose what you would like managed:

Network LAN/WAN

Multi-vendor LAN/WAN, SD-LAN, SD-WAN
Data Center core switches, routers, WAAS, etc.
Proactive performance monitoring and analysis on connections and circuits
Patch and update management and execution
Network hardware inventory and EoL/EoS tracking
Remote office switching, wireless, Firewalls, VPN

Schedule an Appointment

Servers and Storage

Proactive performance analysis on processors, memory, drives, etc.
Multi-vendor, physical and virtual
Application and website monitoring
Antivirus Administration
Server and storage EoL & EoS tracking

Schedule an Appointment

Collaboration Telephony Management and Support

Call Reporting, Instant Messaging, Presence & Mobility
Moves, adds, and change work (MAC)
Video and Web conferencing

Schedule an Appointment

Desktop & Systems Support

Microsoft 365 office Suite and Exchange support
Enterprise application support
Spyware removal
Permission-based remote control
OS and software migration and deployment projects

Schedule an Appointment

CRG Monitoring & Notification Software (SaaS)

CRG’s network monitoring tools (SaaS) allow you to manage the way users, traffic, devices, and applications behave on your network. You can graphically view activity on a customized dashboard to analyze, inspect, and optimize your network and device performance. Our monitoring services allow you to monitor performance and make proactive decisions before issues arise.

The discovery process will generate a complete inventory of all networked devices including device type, vendor, serial number, firmware and the modules installed. The discovery process also identifies network dependencies that can be used to suppress unnecessary alerts saving valuable troubleshooting time by minimizing false alerts.